Our shipping rates are as follows:
Yes we do!
EU : We ship via DPD for EU delivery. Delivery will usually take no more than 3-4 working days. Tracking will be provided.
Other Territories: We have decided to close shipping to countries outside of the EU for 2019. This is due to excessive return charges for failed deliveries. We aim to re-open shipping for countries outside the EU in 2020.
For non-plant products – you can still purchase these if you are not in the EU.
We do not deal with order-related matters on Instagram as it is impossible to administrate.
This also applies to Facebook and any other related social media accounts (such as any Kaylee Ellen accounts).
Please email [email protected] quoting your order number.
We receive high volumes of emails on a daily basis – and we endeavour to respond to these as soon as possible.
Please be aware that our contact hours are between 9am and 5pm Monday – Friday.
For any customer who contacts us to combine orders – please note that those orders will be subject to shipping delays. This is because they will require further administration before they can be prepared for shipping.
We also kindly ask that you do not attempt to ship too many plants in one box when combining orders, as we cannot ensure healthy plants on delivery if the order is too densely packed.